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Privacy Policy
Introduction
At times, Reflex Solutions will collect certain personal information about
customers and visitors to websites hosted by us. Such information will include both
identifiable personal data, as well as non-identifiable personal information. Identifiable
personal information will be collected when you sign a contract for service with
us, or use our website for a transaction or subscription service. Non-identifiable
information is gathered automatically when you visit our website or those websites
hosted by us, and stored for use in our system.
The purpose of this privacy policy is to explain to customers what types of information
we will collect and how that information is used. In most cases, we collect this
information to ensure network integrity and that we continue to provide you with
the most relevant content and best possible service that suits your needs. In some
cases, we are required by law to collect personal information about customers. Except
where the law requires otherwise, we undertake to protect the confidentiality of
such data.
Confidentiality
Reflex Solutions respects customer privacy and the privacy of those accessing our
website, or those websites hosted by us. We undertake to protect the confidentiality
of our customers and users including all personal information supplied in the course
of contracting with us for services. We undertake not to sell your personal information
to third parties for commercial or marketing purposes.
Collection of Personal Data
Reflex Solutions may collect personal data about our users when you visit a website
hosted by us; apply for a service subscription; respond to a customer questionnaire;
and through the use of cookie technology. We may also combine information about
you that we have with information we obtain from our business partners or affiliates.
Use of Personal Data
Reflex Solutions may on occasion use your personal information to contact you about
promotional offers; advise you of matters relevant to service provision and in some
cases, solicit your feedback. However, Reflex Solutions will provide you with an
option within every communication to opt out of receiving any communications of
this nature or you can contact our customer services representatives to ensure that
you do not receive such promotional information, at +27-11-912-9300.
Reflex Solutions may collect and share aggregated user data with business partners,
sponsors or other third parties for the purposes of developing content and ensuring
relevant advertising and content, such user data will never be used to identify
individual users. These business partners and affiliated companies do not have any
independent right to share this information.
Reflex Solutions may log the websites you visit; collect IP addresses and information
about your operating system and the type of browser you use for the purposes of
network/system administration; to report aggregate information to our advertisers,
and to audit the use of our site. This data however will not be used to identify
individual users who will at all times remain anonymous.
Any information Reflex Solutions collects from you through correspondence with us,
whether via e-mail, telephonically or by written letter, will only be used to address
the matters within that correspondence. If this requires referring such correspondence
within Reflex Solutions or to a third party to ensure customer service, your personal
information will only be disclosed to the point necessary to address your query
or concerns, and will otherwise be kept confidential.
Public Space (Bulletin Boards, Chat Rooms and Third-Party
Sites)
Any information that customers disclose in a public space, including on any bulletin
board, chat room or any site Reflex Solutions may host for you, is available to
anyone else who visits that space. Reflex Solutions cannot safeguard any information
you disclose there.
Site Linking
Reflex Solutions' websites contain many links to sites that belong to third parties
unrelated to us. Reflex Solutions cannot be held responsible for any use of your
personal information arising from you disclosing personal such information on third
party sites. Reflex Solutions cannot protect any information you may disclose on
these sites and recommends that you review the privacy policy statements of those
sites you visit.
Minors
Reflex Solutions will not enter into a service subscription contract with a minor
unless such minor has explicit written consent from a parent or guardian to do so.
Reflex Solutions undertakes not to contact minors about promotional offers or for
marketing purposes without a parental consent.
Reservation of Rights
Reflex Solutions reserves the right to disclose information about customers where
required in good faith, to do so by law or to exercise our legal rights or defend
ourselves against legal claims.
Reflex Solutions further reserves the right to share information with law enforcement
to investigate or prevent illegal activities being committed over our network.
Reflex Solutions reserves our rights to disclose your personal information where
you have given us explicit legal written consent to do so.
Reflex Solutions reserves the right to monitor user and network traffic for site
security purposes and prevent any unauthorized attempts to tamper with our site
or cause damage to our property.
16. Reflex Solutions reserves the right to make changes to this privacy policy or
update it. Where a major change is made, customers will be informed by e-mail notification
or through a notice on our website. Customers and site visitors bear the responsibility
to ensure that they have read the changes or updates as the case may be.
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