Reflex Solutions Clients and Partner Logos: AVI, Microsoft, Avaya, HP, Asigra, VMWare

Managed IT Services


Reflex Solutions - We make time for your Managed IT Services As part of our Managed Services model, Reflex Solutions offers a holistic view of your entire IT strategy, meaning our Managed Service offering is more than just re-active maintenance, but rather a proactive approach to the implimentation and management of your infrastructure.

Some basic mathematics are all that is required to see just how beneficial an outsourced Managed Services model can be. For example, a company that has a 60-user site needing server and desktop maintenance, hiring an entry-level engineer (at around R12-15 000 per month) and a more senior engineer (at around R20 000 per month) would mean a business would be spending approximately R30-35 000 per month for a basic set of resources.

For that level of investment, an outsorce provider like Reflex Solutions supplying managed services, that company could have access to a network, server, telephony and desktop managed services, as well as access to a Helpdesk and team of technicians for first and second line support.

In addition, their licensing management, backup and DR strategies would all be taken care of and underpinned by service level agreements (SLAs). Managed services also means no worries around staff turnover and skills upgrades, and with a large pool of resources to call on, they would have access to a greater number of skills than they could reasonably expect to employ.

The core to our service offering is our approach to Managed Service. We assess and implement the right managed services for your business, offer long term guidance and maintain your infrastructure. As part of our customer-centric focus, we make time and resource available to our customers to ensure the best user experience possible.

We offer the following Managed Services:

 

 


Desktop Support

95% Resolution Rate at point of call on all Desktop SupportThe Managed Service offering is comprised of comprehensive desktop support through the Reflex Solutions Helpdesk – available 24hrs a day for SLA clients and during business hours for non-SLA clients – staffed by certified IT technicians equipped with the skill to resolve any support query with a 95% resolution rate at the point of call, .

We offer remote support as a dedicated managed service via specialised remote control software where the Helpdesk agent can remotely ‘take over’ your computer and provide support for resolving a problem.

If your support call query falls outside of the 95% remote support resolution rate, we have a team of extremely well skilled engineers to resolve the issue onsite.

The beginning of a full boquet of managed services begins here.

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Server Support

As a business critical function, fully operational and redundant servers are indispensable. We take this priority and the managed services surrounding them seriously. Reflex Solutions’ certified technicians are available for server support should there be any unforeseen issues. The technicians are available on the Helpdesk as well as a team that is deployed to your site should the problem not be able to be resolved remotely.

There is also full redundancy across sites allowing for failover and ensuring a high level uptime.

As part of the managed services offering, we not only look after the health of the operating system but the applications too. Reflex Solutions - We're here to help with all Server Support, Monitoring and Maintenance

  • Active directory

  • Exchange

  • SQL Server

  • File and print Server

  • CRM or ERP server

  • Call recording

  • Web server

  • SharePoint

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Network and Telephony Support and Monitoring

Reflex Solutions Datacentre - for all your Network and Telephony Support and MonitoringReflex Solutions operates proactive support to identify potential situations which can be resolved often before our customer is alerted to them. This managed service monitoring takes place in all areas of a customer’s infrastructure from connectivity to servers and switching. 

Our proactive monitoring is able to identify faults, ensure current configuration, monitor performance of the network, and ensure security processes are at maximum, allowing us to pre-emptively deal with Network Support issues.

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Training

Reflex Solutions - Training and Trained Staff equals a stable system and infrastructure At Reflex, we understand that installed equipment is useful if it is being used to it’s full potential, to this end we provide end user and technical training on a wide range of equipment and software as part of the installation – free of charge

These include End user and telephone training on PABX installations, user and administrator training on CRM and TMS, quick courses on Microsoft Office products and others

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This level of Managed Services sets us apart in term of what we do for our clients, but there are also a number of Key Differentiators that set Reflex as a company apart:

We have a wealth of in-house skills: all implementations performed in-house with no third party vendor outsourcing;

  • We provide a complete turnkey solution to your organization. From data center to servers, from structured cabling to network integrator, from Microsoft integrator to IP PBX and LCR provider – Reflex has it. One partner, one call, one relationship;

  • Vendor Independence: we are completely independent of any affiliation with any one vender. Our aim is to provide the best possible solution with the best technologies available;

  • Deep Skills: Reflex is proud to maintain some of the best networking and voice skills within South Africa and is recognized in the industry on this basis;

  • National footprint: with our head office in Johannesburg and branches in Cape Town and Durban, we can offer national support to your organization with a common pricing structure and range of services.

     

 

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