Products and Services page banner - Managed Services: Desktop Support
Reflex Solutions Clients and Partner Logos: AVI, Microsoft, Avaya, HP, Asigra, VMWare

Desktop IT Support

95% Resolution Rate at point of call on all Desktop SupportDesktops and Laptops are a staff member’s connection to business information and communication, a disruption to this connection means a disruption to productivity. With specialised software resident on your business computers, technical issues can hamper you staff's productivity and business overall. At Reflex we are acutely aware of this connection and offer comprehensive Desktop Support through our Helpdesk and onsite Technicians to keep your business functioning at all times.

Remote Desktop Support

Skilled IT Technicians – guaranteed to resolve 95% of support queries over the phone and trough remote support – staff the Reflex Solutions Helpdesk. The Helpdesk agent can perform desktop support by remotely accessing your computer to provide the following and other kinds of support:

  • Troubleshooting a problem with the desktop's software
  • Installing software updates
  • Adding printers and other periphery equipment
  • Assisting with Email setup and troubleshooting
  • All other areas of remote desktop support

our skilled Technicians are able to assist with any desktop support needs when you need it most.

In addition, Reflex Solutions certified technicians can diagnose and trouble shoot and resolve desktop and server software problems remotely via the Helpdesk in keeping with your particular SLA requirements.

The Helpdesk monitor and assess the following desktop support areas remotely:Contact us for Desktop Support today! Fill in the form on the right

  • Iternet browsing speeds
  • Software compatibility
  • Software and drivers speeds
  • Optimal system speed
  • Performance tests

can all be monitored and addressed - often without the client being aware we are optimising their systems.

Onsite Desktop Support

Should the desktop support query or software support fall outside of the 95% remote support solve rate that the Reflex Solutions Helpdesk has, an engineer would be deployed to your site to further resolve the issue.

In addition to resolving issues, Reflex Solutions ensures that keyboards and screens are kept clean by periodic visits from the Reflex Solutions cleaning team who look at each unit checking for problems.

Going the extra mile

For further peace of mind, Reflex offers an Asset Management solution in conjunction with our desktop and software support offerings. Managing your IT assets helps to control costs and in the case of software, it assists with optimising software usage across the company. It assists with identifying what hardware and software the company is running, both on desktops and servers and where redundancies exist. These redundancies can then be addressed to ensure you are getting the most out of your infrastructure.

Keep calm and call the Desktop Support ExpertsReflex Solutions will work with you to implement a plan that will help to cut costs by ensuring you only have licenses for users who need the software and improve security and compliance. We will also assist with future planning and IT strategy to ensure that business growth does not result in non-compliance and insufficient licensing.

With over a decade's experience and hands on knowledge of IT, desktop support and asset management, Reflex are positioned to not only assist you, but to completely manage your hardware support requirements. Ask yourself if your desktop support provider is giving you the best possible support. If not, contact us today or fill in the form to the right of the page and we will get back to you with a complete desktop support proposal.



 

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