Products and Services page banner: Managed Services - Server Support
Reflex Solutions Clients and Partner Logos: AVI, Microsoft, Avaya, HP, Asigra, VMWare

Application Server Support

Reflex Solutions - We're here to help with all Server Support, Monitoring and MaintenanceServer monitoring and support is vital for today’s businesses, Reflex Solutions have invested in skills acquisitions, knowledge resources, best-of-breed products and key vendor relationships to offer our clients the best possible server support.

Our basket of server support offerings includes the following:

Onsite Server Support:

We offer onsite server management and support with complete Helpdesk and onsite technician support on all First line, Second Line and Third Line server issues. We offer a consulting service at times of installation and upgrade as well as unique vendor relationships to make upgrades and new server installations as smooth as possible.

Offsite Server hosting in the Reflex Server room:

Clients also have the option to house their server in our Server Room and connect remotely. The benefit to a customer when hosting a server in the Reflex Server room:

  • Complete maintainance of infrastructure and environment

  • Undercutting the cost of building and maintaining a server room

  • The server is stored offsite meaning in the event of a disaster at the customers site or when moving premises, the server remains fully accessible and functional.

In addition to our server support we also offer full redundancy across sites, ensuring maximum uptime and making provision for failover.

We support the following applications on the Server:

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  • Active directory – Authentication controller on the server

  • Exchange – email and collaboration application

  • SQL Server – database management tool

  • File and print Server – connecting your network and printers to the server environment

  • CRM or ERP server – Data and Switching management tools

  • Call recording – Storage and retrieval of call recordings

  • Web server – Application facilitating connection to the Internet

  • SharePoint – Content and Document management applications

We also believe that the connection between clients and vendors is important and establishing good communication channels between yourself and suppliers leads to reduced costs, increased efficiencies and better customer service. Reflex Solution have existing and strong professional relationships with best-of-breed suppliers in the IT industry. We manage these relationships to benefit our clients, leveraging agreements to supply top level server support.

Vendor Relationships:

Managing relationships with our vendor partners has led to mutually strong relationships which in turn has strengthened our position in the market, facilitating;

  • Increased buying power
  • An assurance of assistance with skills and training on particular solutions

This has given Reflex the best possible leverage to manage all aspects of server support for our clients.

Reflex Solutions are proud to be counted among Microsoft and HP Gold Partners as well as preferred and SMB Expert partners with other vendors.

Capitalising on Reflex Solution’s existing relationships with vendors in the IT industry will assure your company good product at competitive prices and a relationship, facilitating professional vendor and server support.

For information on server support and other areas of your environment that we can assist with, please fill out the form to the right of the page and we will get back to you.

 

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