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Reflex Solutions Clients and Partner Logos: AVI, Microsoft, Avaya, HP, Asigra, VMWare

Networking & Communication Solutions

The link between employees and clients is invaluable; the need to speak directly to clients and potential clients goes without saying. That’s why at Reflex Solutions we have put a lot of infrastructure in place to be able to offer our clients the best possible options when it comes to connecting them with their customers. Reflex Solutions go beyond average Networking & Communication Solutions to offer you best-of-breed products and services that give your company the edge.


Voice Lines

Avaya telephone large screen, Voice Lines Reflex Solutions partners with market leading partners, using best-of-breed products, tailored to your specific needs, to connect and manage your telephone systems seamlessly.

PABX (Private Automated Branch eXchange) is an automatic telephone switching system within a company that allows for the effective management and monitoring of all telephone communications between employees and clients. Reflex partners with Avaya to offer various PABX options depending on the size and requirements of each business.

SME: The Avaya IP Office PABX is designed specifically for the smaller business, providing up to 1000 users and delivers the same communication capabilities of large enterprises. This solution unifies communications, providing employees with a solution that allows them to handle all their business communication on the device of their choice: laptop, mobile device, office or home phone – using wired, wireless or broadband connections.

Some of the IP Office features include being able to network up to 32 sites, allow for 128 party conferencing, voicemail, multiple call support, telephone management system, menu driving tools including audit trail, auto call distribution to customised routes and voice recording and caller ID.

Enterprise: Avaya’s Aura offering is a best of breed enterprise solution which supports unified communications and call centre solutions. It reduces infrastructure costs, is easy to integrate and enables fast deployment of voice, video and messaging.

Some of the Aura features include simple per user licensing, it enables SIP-based session management, Find me Follow me administration, provides access to LDAP and personal contacts.

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LAN and WAN

Networking to the next level! Reflex solutions are LAN and WAN specialists! LAN: Reflex has the full infrastructure in place to set up and manage a Local Area Network for your office or branches from SOHO offices to Enterprise Level customers. Being an HP GOLD partner, we have the installation expertise and the technical presence within the industry to efficiently set up your LAN, including the option to go fully or partially wireless.

WAN: As businesses grow beyond one office or location, so does their need to increase the size of their communication network. WAN (Wide Area Network) is a telecommunication network that covers a broad geographical area (i.e. it links across metropolitan or regional boundaries). Businesses can use a WAN to relay data among employees, clients, buyers, and suppliers from different geographical locations, allowing their business to effectively carry out its daily function regardless of location.

Reflex Solutions also offers WAN Management, supported by tailor-made service level agreements, that provides proactive monitoring to identify and isolate faults, while our in-house help desk is able to do remote trouble shooting and has a 95% solve rate at the point of the help desk.

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Video Conferencing

Video Conferencing with Microsoft Lync and Avaya Radvision Reflex offer Microsoft Lync as a video conferencing solution, providing a company with access to tools that provide PABX and video conferencing features.

Features include group chat, instant messaging, mobility, audio, video and web conferencing as well as traditional call features for e.g. call ID, hold, transfer, etc.

Reflex also offers RadVision – Avaya’s seamless and High Quality video conferencing package. RadVision also includes SCOPIA Mobile which allows users to video conference with up to 28 participants from their smart phone or tablet.

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Call Recording

Call recording on demand Whether you require audio to ensure evidence disclosure, legal compliance or customer satisfaction Reflex Solution can provide you with reliable technology and expert assistance. We have a number of solutions depending on the size and complexity of the solution required.

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Call Centre

Call Centre headphones, avaya technology that brings better call centre functionality Reflex Solutions works with Avaya to bring technology which allows companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their contacts and help to minimise call abandonment.

The IP office call center solution is at a price level that will allow any business to consider implementing call center technology.

The contact centre solutions integrate seamlessly with customer CRM solutions and can easily blend inbound and outbound calls to manage sales campaigns and customer ordering processing.

For advanced or very large call centre requirements, we deploy Avaya’s industry leading product based on the Aura platform, here the sky is the limit with what this software can do! read more


SMS

Cost Effective Communication via sms Reflex can offer two options for effective sms notifications. For smaller businesses, through installing a GSM modem with a sim card that sends one sms at a time through the sim card. Or for larger enterprises, installing a SMTP connector – data connection – through an ISP like MTN or Vodacom that is able to send bulk sms’s at higher speeds.

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Firewall

Firewalls that give complete System protection An important part of a network infrastructure is the firewall – a set of devices designed to permit or deny access to the network. The permission to access and Intrusion Prevention System (IPS)  is based on a set of rules laid out to protect the network environment from unauthorised access.

In addition to this, Reflex Solutions understands the importance of protecting one’s infrastructure and data from outside threats and therefore partner with best-of-breed service providers to bring quality Intrusion Detection Service (IDS) to a customers’ site.

A Unified Threat Management (UTM) system that combines firewalling, spam filtering, web filtering, antivirus, IPS and IDS are paramount to maintaining a safe and stable network environment.

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Network Access Protection

Permissions based access that give peace of mind with Network Access Protection NAP is a solution that controls access to the network based on a user’s identity. NAP allows you to create permissions based on who the user is and how they comply with the company compliance rules. For instance, if a user does not have or has an out of date antivirus programme, and therefore poses a risk to the network, that user will be barred from entering the network or provided with a mechanism to automatically bring the client back into compliance by updating software etc.

Depending on the rules set up, noncompliant users can be quarantined or automatically updated so that the user can regain access to the network without the IT department’s intervention.

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