Benefit from predictable pricing and the ability to focus on your core business while we manage, monitor and maintain your IT services and infrastructure.
What is ITSM?
ITSM (Information Technology Service Management) is the process of designing, delivering, managing, and improving the IT services an organisation provides to its end users. ITSM is focussed on aligning IT processes and services with business objectives to help an organisation grow.
With Reflex Solutions, clients have a single point of contact for all ICT queries. From third party management and reporting to a designated service help desk, we provide a consistent, best practice service to our clients that provide value to their businesses.
Over the years, our team of certified, local engineers have acquired the practical experience of designing, implementing and managing help desks as well as onsite and remote desktop support operations. We use these desktop support services, knowledge and expertise to drive improvements and efficiencies for our clients.
Our primary objective is to avoid downtime through a proactive, preventive approach. From day-to-day running of operations to long-term strategies, our technical professionals ensure your IT is efficient, secure and up-to-date at all times.